Author:
Aldi Ardilo Alijoyo, S.Psi, MBA, QRMP, CGP
Certification Holder of LSP LPK MKS
CEO of CyberWhale
Fransiskus Bobby Wijaya, M.M., ERMCP, QRMP, CEH, CGP
Certification Holder of LSP LPK MKS
COO of CyberWhale
The prevalence of organisational and individual certifications – in a wide-array of fields of expertise – has risen rather substantially over the past 50 years. Professional certification for individual, can signal proficiency in fast-changing fields like project management, software development, financial analysis, and risk management. These time-limited credentials could serve as alternative forms of educational attainment, demonstrating a level of certain skill or knowledge needed to perform a specific type of job. These professional certifications refer to the one issued by non-governmental certification bodies who needs to be renewed periodically.
The global labour market has been populated by those who already have had their competencies professionally certified. The reason for this is that requiring certification is often important to the customers, makes a great selling point and most certainly help businesses meet some national regulatory requirements. Additionally, if we, as a client or customer, knew that we actually are taken care in a good hand, the customer journey and user experience will unquestionably boost up – it has a psychological effect when we learned people that handle us are professionally certified and his or her competencies in delivering their services has been recognised either nationally or internationally. Hence, it is not just about ourselves’ competencies that are being in the spotlight with respect to certification, but also the customer experience that we must take into account.
The annual number of certificates awarded by the professional certification bodies are gradually rising up – the overall competencies and abilities in doing lots of thing are, therefore, theoretically higher and, more importantly, measurable. There is a survey conducted by the Digital School Technical Design College in Canada points out that respondents who initially regarded certification as an instrument just to secure a position were able to outgrow that particular position and move upwards from within the organisation and eventually becoming a senior management personnel – which is definitely a good thing. This is, nevertheless, positive news not just for workers, but also for employers and accreditation agencies that frequently invest a significant amount of time and resources in raising awareness among businesses and regulators. Furthermore, employers know that requiring certification for a position comes with a higher wage – higher costs – but also with a higher value and benefit as they are guaranteed personnel that has been professionally trained, equipped with the relevant skillsets, and also the knowledge how to make good use of their skillsets. Essentially, they are ready to contribute to the success of the enterprise.
Conclusively, professional certification of competencies can be used as an instrument to strengthen and improve internal processes whilst, for some industries, meet the regulatory compliance. Moreover, businesses and organisations could also get the benefit from it – it is something that organisations choose to pursue. It would most certainly help the employers as it has a positive correlation with the overall performance of business; the workers as they could practise the skillsets and gain higher appreciation as well as wage; and, most importantly, the comfort an organisation could offer to clients and customers with the existence of certified personnel who, basically, knows what they are doing on their very own job – thus, the enriched and enhanced customer journey.
